Frequently Asked Questions
Product Information
NICCO umbrellas are designed as premium, everyday essentials. They feature a 3-fold compact design, reinforced fiberglass ribs, high-quality fabric, anti-slip handle, and a sleek packaging box. Each umbrella comes with a 3-year warranty.
Closed length: 29cm. Open diameter: 97cm. Full arc: 107cm. Weight: approx. 420g. Perfectly compact for travel or daily use, yet spacious enough to fit 1–2 people.
Yes. The canopy is coated with UPF 50+ UV protection, blocking harmful rays while keeping you cool under the sun.
Yes. The canopy is made from high-density fabric. Rainwater slides off quickly, keeping it dry and clean.
The NICCO Umbrella is built with 9 reinforced fiberglass ribs and a flexible frame that allows it to withstand strong wind conditions, tested up to 110km/h gusts.
Ordering & Payment
Simply add your preferred umbrella to the cart and proceed to checkout on our website. You’ll receive an email confirmation once your order is placed.
We accept major debit/credit cards, FPX online banking, GrabPay, Touch ‘n Go, and other secure local payment options.
We process orders quickly. If you need to make changes, please contact us within 1 hour after placing your order. Once shipped, modifications are not possible.
Yes, your purchase confirmation email will include your invoice.
Shipping & Delivery
For full details, please visit our Shipping Policy page.
Orders are usually processed within 1–2 business days. Standard delivery within West Malaysia takes 2–5 business days and East Malaysia takes 3-7 business days depending on your location.
At the moment, we ship within Malaysia. International shipping is coming soon.
Returns & Exchanges
For full details, please visit our Refund Policy page.
Yes, you may return or exchange unused umbrellas in original condition within the return period stated in our policy.
Please contact our support team. If the defect is covered under our warranty, we’ll arrange for a replacement.
Customer Support
Full warranty details are available on our Warranty Policy page.
You can reach us at help@niccoumbrella.com or through our Contact Us page.
Simply email us at help@niccoumbrella.com with your purchase details and a short description of the issue. Our team will respond within 3–5 business days.